Customer satisfaction is not a fuel pump standing somewhere on your way which helps your organisation to re-energize but it’s the vast road. It is the way over which your organisation moves and becomes a world-class service giver. Especially in the field of grocery delivery, customer satisfaction is the support system. Because with a little focus on the customers, a one-time customer can become loyal for the lifetime. It’s definitely not an exaggeration to compliment it by saying customer satisfaction, a brand maker.